Shipments and returns

Your pack shipment

Packages are generally dispatched within 1 working day after receipt of payment or same day if ordered before 12.00. Items up to 1kg are shipped using Royal Mail Service. Items heavier than 1kg are shipped via Courier with tracking and drop-off with signature. 

The choice of Courier depends on the customers country. For the UK DPD is the default carrier. 

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Goods must not be accepted as "in good condition" unless carefully inspected. Loss or damage in transit must be reported to E2L Products Limited within 24 hours of receipt by email at

Whilst we make every effort to deliver goods by the date agreed, late delivery does not constitute breach of agreement by E2L Products Limited

Consequential loss cannot be held the responsibility of E2L Products Limited or its associated companies.